Betcio's Live Casino is a little different from Sports Betting — here you play directly with a real dealer, meaning an actual person handles the cards or roulette wheel live on video in front of you.
Steps to get started:
Log in and go to the "Live Casino" section from the menu or home page. You'll see a list of available games — Roulette, Blackjack, Baccarat, Andar Bahar, Teen Patti, Live Dragon Tiger, and more. Among Bangladeshi members, Andar Bahar and Baccarat are the most popular.
Clicking on a table starts a live video stream. Betting options appear at the bottom of the screen — select your preferred chip value (e.g. ৳100, ৳500, ৳1,000) and click on the betting area to place your bet.
A few useful things to know: Each game has its own minimum and maximum bet limits — tables generally start from ৳100. Whether you can use bonus balance in the Live Casino depends on the bonus terms. For newcomers, we recommend starting at low-chip tables to get a feel for the game before moving up.
A poor internet connection may cause video buffering — playing over Wi-Fi or a strong mobile network is recommended.
Steps to get started:
Log in and go to the "Live Casino" section from the menu or home page. You'll see a list of available games — Roulette, Blackjack, Baccarat, Andar Bahar, Teen Patti, Live Dragon Tiger, and more. Among Bangladeshi members, Andar Bahar and Baccarat are the most popular.
Clicking on a table starts a live video stream. Betting options appear at the bottom of the screen — select your preferred chip value (e.g. ৳100, ৳500, ৳1,000) and click on the betting area to place your bet.
A few useful things to know: Each game has its own minimum and maximum bet limits — tables generally start from ৳100. Whether you can use bonus balance in the Live Casino depends on the bonus terms. For newcomers, we recommend starting at low-chip tables to get a feel for the game before moving up.
A poor internet connection may cause video buffering — playing over Wi-Fi or a strong mobile network is recommended.
Betcio keeps a complete history of every bet you've placed, accessible anytime you need it.
How to check:
Log in → click the profile icon in the top right corner → select "Betting History" or "My Bets". You'll find a full list of your bets sorted by date.
You can also filter results — by specific date or date range, sport (cricket, football, casino), or bet outcome (win/loss/running).
In each bet's details you'll see: the match name and date, your selection (which team or outcome), stake amount, odds, potential winnings, and the final result.
Transaction Records (Deposit/Withdrawal): This is in a separate section — go to "Transaction History" from your profile. You'll see a full dated record of every deposit and withdrawal. This record can also serve as proof of deposit when needed.
Data is typically retained for up to 365 days. If you need older records, please contact support.
How to check:
Log in → click the profile icon in the top right corner → select "Betting History" or "My Bets". You'll find a full list of your bets sorted by date.
You can also filter results — by specific date or date range, sport (cricket, football, casino), or bet outcome (win/loss/running).
In each bet's details you'll see: the match name and date, your selection (which team or outcome), stake amount, odds, potential winnings, and the final result.
Transaction Records (Deposit/Withdrawal): This is in a separate section — go to "Transaction History" from your profile. You'll see a full dated record of every deposit and withdrawal. This record can also serve as proof of deposit when needed.
Data is typically retained for up to 365 days. If you need older records, please contact support.
Betcio regularly hosts tournaments and leaderboard competitions — especially during major cricket seasons like IPL or BPL. Joining is straightforward, and in most cases no separate registration is required.
General Rules:
Tournaments run for a set duration — typically 7 days, 14 days, or the length of a specific cricket series. Place bets on the designated sport during that period to accumulate points. Points can be calculated in different ways — sometimes based on total bet amount, sometimes on number of wins or net profit.
View Leaderboard: Go to the "Promotions" section to view the leaderboard for active tournaments. Your current ranking will also be displayed there.
Prize Distribution: Typically, the top 10 or 20 players receive prizes. Rewards may include cash bonuses (৳500 to ৳50,000), free bets, or special vouchers. Prizes are credited to your account within 24–48 hours of the competition ending.
Eligibility: Some tournaments may require a minimum bet amount or bets at specific odds to qualify. All conditions are clearly stated on each tournament's detail page.
To view the latest ongoing tournaments The rewards page Visit.
General Rules:
Tournaments run for a set duration — typically 7 days, 14 days, or the length of a specific cricket series. Place bets on the designated sport during that period to accumulate points. Points can be calculated in different ways — sometimes based on total bet amount, sometimes on number of wins or net profit.
View Leaderboard: Go to the "Promotions" section to view the leaderboard for active tournaments. Your current ranking will also be displayed there.
Prize Distribution: Typically, the top 10 or 20 players receive prizes. Rewards may include cash bonuses (৳500 to ৳50,000), free bets, or special vouchers. Prizes are credited to your account within 24–48 hours of the competition ending.
Eligibility: Some tournaments may require a minimum bet amount or bets at specific odds to qualify. All conditions are clearly stated on each tournament's detail page.
To view the latest ongoing tournaments The rewards page Visit.
Some details can be updated on your own, while others require assistance from support.
You can update this yourself: Log in → Profile icon → go to "Edit Profile". From here you can update your display name, contact details, and notification preferences yourself.
Phone Number Change: This can't be done directly on your own — for security reasons. To change your phone number, support@betcio.vipEmail us with the subject line "Phone Number Change Request". You'll need to submit a photo of your National ID for identity verification. The process is usually completed within 24–48 hours.
Email Change: Through support, the same way — if your old email is no longer active or was entered incorrectly, it can be updated after your identity has been verified.
Name & Date of Birth: These details are part of KYC, so changes are restricted. Clear typos can be corrected by support, but changing to a completely different name is not possible.
Important: The name on your account must match the name on your payment method at the time of withdrawal. Make sure everything is in order before updating your details.
You can update this yourself: Log in → Profile icon → go to "Edit Profile". From here you can update your display name, contact details, and notification preferences yourself.
Phone Number Change: This can't be done directly on your own — for security reasons. To change your phone number, support@betcio.vipEmail us with the subject line "Phone Number Change Request". You'll need to submit a photo of your National ID for identity verification. The process is usually completed within 24–48 hours.
Email Change: Through support, the same way — if your old email is no longer active or was entered incorrectly, it can be updated after your identity has been verified.
Name & Date of Birth: These details are part of KYC, so changes are restricted. Clear typos can be corrected by support, but changing to a completely different name is not possible.
Important: The name on your account must match the name on your payment method at the time of withdrawal. Make sure everything is in order before updating your details.
Yes, Betcio offers betting on several sports alongside cricket. Football is the second most popular choice among Bangladeshi members.
Available games:
Football: English Premier League, La Liga, Champions League, Bundesliga, Serie A, FIFA World Cup — all major leagues and tournaments are covered. Betting options include: Match Winner (Win/Loss/Draw), Total Goals (Over/Under), First Half Result, Both Teams to Score (BTTS), and Handicap.
Tennis: Bet on Grand Slam, ATP, and WTA tournaments. Markets include Match Winner, Set Score, and Total Games Over/Under.
Basketball: NBA and EuroLeague matches.
E-Sports: CS2, Dota 2, League of Legends — this category is growing steadily in popularity among younger members.
Kabaddi & Volleyball: Available on selected matches.
Tips for Understanding Betting Markets: "Match Odds" is the simplest market in any sport — just pick who you think will win. To see more options, click on the match name and all available markets will expand. For more details, Sports page View.
Available games:
Football: English Premier League, La Liga, Champions League, Bundesliga, Serie A, FIFA World Cup — all major leagues and tournaments are covered. Betting options include: Match Winner (Win/Loss/Draw), Total Goals (Over/Under), First Half Result, Both Teams to Score (BTTS), and Handicap.
Tennis: Bet on Grand Slam, ATP, and WTA tournaments. Markets include Match Winner, Set Score, and Total Games Over/Under.
Basketball: NBA and EuroLeague matches.
E-Sports: CS2, Dota 2, League of Legends — this category is growing steadily in popularity among younger members.
Kabaddi & Volleyball: Available on selected matches.
Tips for Understanding Betting Markets: "Match Odds" is the simplest market in any sport — just pick who you think will win. To see more options, click on the match name and all available markets will expand. For more details, Sports page View.
There are a few common reasons an account may get locked, and in most cases the issue is resolved quickly.
Reason 1 — Entering the wrong password repeatedly: After five consecutive incorrect password attempts, the system will automatically lock your account temporarily. Wait 30 minutes — the lock will lift on its own. You can then use "Forgot Password?" to set a new one.
Reason 2 — KYC Verification Pending: Verification documents haven't been submitted or are incomplete. Contact support and they'll let you know exactly what's needed — typically the front and back of your National ID.
Reason 3 — Security Alert: If an unusual login pattern is detected (from a different country or device), your account may be locked for security purposes. In that case, an OTP or verification link will be sent to your email.
Reason 4 — You Activated Self-Exclusion: If you previously set a cooling-off period or self-exclusion through the Responsible Gaming tools, you won't be able to log in until that period has ended.
Fastest Resolution: Contact support via live chat — identify yourself with your account number or registered phone number. Most issues are resolved within 15–30 minutes. For urgent matters, support@betcio.vip— email us with the subject line "Account Lock — Urgent".
Reason 1 — Entering the wrong password repeatedly: After five consecutive incorrect password attempts, the system will automatically lock your account temporarily. Wait 30 minutes — the lock will lift on its own. You can then use "Forgot Password?" to set a new one.
Reason 2 — KYC Verification Pending: Verification documents haven't been submitted or are incomplete. Contact support and they'll let you know exactly what's needed — typically the front and back of your National ID.
Reason 3 — Security Alert: If an unusual login pattern is detected (from a different country or device), your account may be locked for security purposes. In that case, an OTP or verification link will be sent to your email.
Reason 4 — You Activated Self-Exclusion: If you previously set a cooling-off period or self-exclusion through the Responsible Gaming tools, you won't be able to log in until that period has ended.
Fastest Resolution: Contact support via live chat — identify yourself with your account number or registered phone number. Most issues are resolved within 15–30 minutes. For urgent matters, support@betcio.vip— email us with the subject line "Account Lock — Urgent".
Yes, all responsible gaming tools on Betcio are completely free and available at any time. Setting limits for yourself is a smart move — it's not a sign of weakness, it's a sign of awareness.
How to use:
Log in → Profile Menu → Go to the "Responsible Gaming" section.
Deposit Limit: Set a daily, weekly, or monthly limit on how much BDT you can deposit. Limits take effect immediately. If you want to increase your limit, there's a 24-hour waiting period — giving you time to reconsider.
Bet Limit: A limit on the maximum amount you can place on a single bet. This is useful for avoiding large, impulsive bets in the heat of the moment.
Session Timer: Set a session time limit for how long you can bet in one sitting — anywhere from 1 to 8 hours. You'll be automatically logged out once the time is up.
Cooling-Off Period: Need a break? You can temporarily suspend your account for anywhere between 1 and 30 days. No bets can be placed during this period.
Self-Exclusion: For extended breaks, you can close your account for 3 months, 6 months, 1 year, or permanently.
For more details The Responsible Gaming page Read it — it covers the signs of problem gambling and where to find help.
How to use:
Log in → Profile Menu → Go to the "Responsible Gaming" section.
Deposit Limit: Set a daily, weekly, or monthly limit on how much BDT you can deposit. Limits take effect immediately. If you want to increase your limit, there's a 24-hour waiting period — giving you time to reconsider.
Bet Limit: A limit on the maximum amount you can place on a single bet. This is useful for avoiding large, impulsive bets in the heat of the moment.
Session Timer: Set a session time limit for how long you can bet in one sitting — anywhere from 1 to 8 hours. You'll be automatically logged out once the time is up.
Cooling-Off Period: Need a break? You can temporarily suspend your account for anywhere between 1 and 30 days. No bets can be placed during this period.
Self-Exclusion: For extended breaks, you can close your account for 3 months, 6 months, 1 year, or permanently.
For more details The Responsible Gaming page Read it — it covers the signs of problem gambling and where to find help.